We offer Discounted, Flat Rates for shipping:
- FREE Ground Shipping on all (US) orders $100+
- Ground/US Mail- $8.50
- FedEx/UPS/USPS 3 Day (Weekday) Expedited- $15.00
- FedEx/UPS/USPS 2 Day (Weekday) Expedited- $45.00
- FedEx/UPS/USPS Weekday) Overnight- $85.00
- USPS International Regular Mail- $55.00 (select locations)
- FedEx International Envelope- $100
A: Most in-stock orders ship within 24 business hours from our Southern California warehouse, with certain other items shipping direct from our manufacturers. These include personalized/embroidered/printed items, Baptismal Wear items, and certain other items. Depending on the item, your order may ship via FedEx, USPS or UPS. Custom printed or embroidered items ship after completion. Please refer to the item's description page to see if your product has any lead time.
Q: Do you offer expedited shipping options?
A: Yes. In stock merchandise can be expedited via FedEx Express for overnight, FedEx 2Day or FedEx Express Saver, with rates based on your delivery address. Expedited shipments must be placed before 1:00pm EST to ship the same day. Orders placed after 1:00pm will ship on the next business day.
Q: Do you offer Saturday delivery options?
Q: Are all of your products returnable?
A: Food products, final sale items (ending in $.99), sized rings, customized/personalized embroidered or printed items, including made-on-demand icons, are final sale, unless a manufacturing defect or shipping damage exists.
Baptismal Wear is returnable for Store Credit only.
All return/exchange requests must be made within seven (7) calendar days' receipt of your order. We can only accept unused merchandise that has not been altered or blessed, (in the case of crosses or icons, etc.).
Q: How do I return an item?
A: To initiate a return, please send a detailed explanation to returns@orthodoxgifts.com. All returns or exchanges must be pre-authorized with an assigned Return Authorization Number. Your RA number must be visible on the outside packaging of all returns or exchanges, or we will not accept them.
Q: What if my order is received damaged or is lost in transit?
A: If you receive an item that is damaged in transit, hold on to all packaging and contents. You will need to contact us within 3 business days for FedEx or UPS claims, which we will file on your behalf. For USPS Priority Mail insured claims, you will need to file the claim yourself here. The same guidelines apply for orders that are lost in transit. USPS Priority Mail only offers insurance coverage for domestic addresses. USPS International packages are not insured.