Return Policy

RETURNS & EXCHANGES POLICY

At OrthodoxGifts, your satisfaction is our priority. We stand behind the quality of our products and offer a 100% satisfaction guarantee on eligible merchandise, subject to the terms and exclusions outlined below.*

Return Eligibility & Authorization

We accept returns on eligible items that arrive damaged, defective, or otherwise unsatisfactory, provided you contact us within seven (7) calendar days of receiving your order.  Crosses can be returned or exchanged, provided they haven't been blessed or worn.

All returns and exchanges require prior authorization. To initiate a return, please email a detailed explanation of the issue to returns@orthodoxgifts.com. Include your order number and, when applicable, photographs of the merchandise and original packaging. Once your request has been reviewed, we will issue a Return Authorization (RA) number.

Please observe the following requirements:

  • Seven-Day Notification: Return requests must be submitted within seven (7) calendar days of receiving your order.
  • Five-Day Return Deadline: Once an RA number is issued, your return must be shipped within five (5) business days. Returns shipped after this deadline may be eligible for store credit only.
  • RA Number Required: Your RA number must be clearly displayed on the outside of the return package. Unauthorized returns or packages received without a visible RA number will not be accepted.
  • Return Shipping: Return shipping costs are the responsibility of the customer, except when an item arrives damaged in transit or has a manufacturing defect.
  • Original Shipping Charges: Original shipping charges are nonrefundable, except in cases of shipping damage or an error attributable to OrthodoxGifts.
  • Exchanges: Replacement shipments are subject to applicable shipping charges.
  • Late Return Requests: Requests received after the initial seven (7)-day notification period will be eligible for store credit only, subject to product eligibility.

Damaged or Defective Merchandise

If your order arrives damaged or an item has a manufacturing defect, please contact us promptly and provide photographs of the merchandise and its original packaging. This documentation helps us evaluate the issue and, when applicable, submit a claim with the shipping carrier.

Please retain all original packaging until your claim has been reviewed. We will work with you to arrange an appropriate resolution.

Non-Returnable & Final Sale Merchandise

The following items are considered final sale and are not eligible for return or exchange unless they arrive damaged in transit or have a manufacturing defect:

  • Food products
  • Final sale merchandise (items priced with a .99 ending)
  • Sized rings
  • Customized or personalized merchandise, including embroidered or printed items
  • Made-on-demand icons

Baptismal Wear: Eligible for store credit only. Refunds are not available.

How to Initiate a Return

To request a return or exchange, email returns@orthodoxgifts.com with your order number and a detailed explanation of the reason for your request. Please include photographs when reporting damage or defects.

Please wait for your Return Authorization (RA) number before shipping anything back.

ALL RETURNS AND EXCHANGES MUST BE PRE-AUTHORIZED. UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED.

CONDITIONS OF USE

By checking the Conditions of Use box during checkout, you acknowledge that you have read, understood, and agreed to the terms of our Returns & Exchanges Policy.

OrthodoxGifts offers a 100% satisfaction guarantee on eligible stock merchandise, subject to the exclusions and conditions outlined in our policy. All returns and exchanges must receive prior authorization and an RA number before being shipped back to us.

Food products, final sale merchandise, sized rings, customized or personalized embroidered or printed items, and made-on-demand icons are not eligible for return or exchange, except in cases of manufacturing defects or shipping damage. Baptismal Wear is eligible for store credit only.

If you have questions about our return policy or the eligibility of a particular item, please contact us before placing your order.

Shipping and service announcements, including notifications of scheduled shipping department closures, are posted on our Shipping Information page.

A NOTE ABOUT CUSTOM-PRINTED ICONS

Our custom-printed icons are produced in several available sizes and formats. Depending on the proportions of the original icon artwork, some cropping may be necessary to accommodate the selected print dimensions.

For example, an icon image that is significantly taller than it is wide may require cropping when formatted to fit an 8 × 10-inch print. Stretching the image to fill the entire format would distort the original artwork and alter its proportions.

To preserve the integrity and appearance of the original icon, we carefully position each image to retain its most important visual elements and maintain the overall theme of the artwork.

If you have questions about how a particular icon will appear in a specific print size or format, please contact us before placing your order.

Please note: Returns or exchanges due to cropping or image placement are not accepted. Custom-printed icons are considered final sale merchandise.

If a custom-printed icon arrives with a manufacturing or printing defect, OrthodoxGifts will provide a replacement print at no additional charge.